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TERMS & CONDITIONS
1. Introduction - Welcome
Please read these Terms of Service (the “Terms of Service”, “Terms” or “Agreement”) carefully as they govern your use of the mobile and internet-based services and business tools offered by Lookinwell.com (the "Company," "LOOKİNWELL.COM,” “we”, “us” or “our”). If you, any person using the LOOKİNWELL.COM Services or the LOOKİNWELL.COM Website, have questions regarding these Terms or the Services we provide, please contact us at email@example.com.
1.2. USERS’ attention is drawn in particular to the following:
1.2.1. Clause 4.4; and
1.2.2. Clause 5.
1.3. We appreciate your using our service which includes the use of:
1.3.1. the website www.lookinwell.com.com.au (the “Website”),
1.3.2. any LOOKİNWELL.COM-branded mobile apps we make available,
1.3.3. any pages we operate on third party social media applications;
1.3.4. the content and services we make available through them via the internet or mobile devices (including smart phones and tablets); and
1.3.5. the provision by us of associated information, products and services by e-mail or your mobile device.
1.3.6. Such services, applications and the Website are collectively referred to as the “Service”.
1.4. The LOOKİNWELL.COM Services are designed to provide:
1.4.1. Clients with:
1.4.2. he supply of PROFESSIONALS registered within the LOOKİNWELL.COM Platform for the scheduling and the contracting of Beauty/Wellness Services;
1.4.3. Professionals with:
1.4.4. offers of different service packages with the primary aim of capturing new CLIENTS by the provision to them of the PROFESSIONAL’s Beauty/Wellness Services; and
1.4.5. a tool on the LOOKİNWELL.COM Platform for synchronisation of the PROFESSIONAL’S schedule
1.5.1 If you enter any prize competitions or other promotions on the Services, separate terms and conditions may also apply in addition to these Terms and Policies. In the event of a conflict between any additional terms and conditions and these Terms and Policies, such additional terms shall prevail to the extent of the conflict.
1.6.All USERs, must accept these Terms in order to use the Services. Use of the Services constitutes acceptance of and agreement to all of the terms and conditions in these Terms of Service. If a User objects to anything in these Terms they are not permitted to use the Services.
1.7. without our prior written permission, you can not transfer any subcontract under the Terms. lookinwell.com I at any time, all or a portion of the sub-contract to transfer reserves the right without notice or transfer amount.
1.8. We may vary these Terms of Service from time to time and shall post such alterations on the Website. If you do not agree to the changes made to these Terms then you have the right to stop using Services, and should do so immediately. Your continued use of the LOOKİNWELL.COM Services after the date the changes have been posted on the Website will constitute acceptance of the amended Terms.
1.9. All rights to the Website and the content on it (except for Professional Content) and all other Intellectual Property Rights belonging to or licensed to LOOKİNWELL.COM remain vested in LOOKİNWELL.COM at all times. Nothing in this Agreement shall give any User any rights in respect of any such Intellectual Property Rights or of the associated goodwill.
1.10. The unenforceability of any part of this Agreement will not affect the enforceability of any other part.
1.11. No delay, act or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
2.1 In this Agreement, unless otherwise provided:
aws” has the meaning set out in clause 3
“Intellectual Property Rights” means all intellectual property rights on a world-wide basis whether currently in existence or otherwise and whether vested or contingent including (without limitation) copyright (including foreign language translation rights), design rights, database rights, rights in any domain names, registered designs, patents, trade marks, trade names and all similar rights whether registered or otherwise (including, without limitation, all extensions, reversions, revivals and renewals thereof). The above shall include, in relation to registerable rights, any applications made or rights to make applications in respect of any such rights.
“PARTIES” means LOOKİNWELL.COM, the PROFESSIONAL and the CLIENT.
“PROFESSIONAL” means an individual or organisation who is in the business of providing, and supplying to customers Beauty/Wellness Services by means of the LOOKİNWELL.COM Services.
“PROFESSIONAL Content” means any information, documentation, equipment, software or other material (which may include the Professional’s name, logo and any other brand features and Intellectual Property Rights) which may be published on the Service(s) pursuant to this Agreement.
“Registration Data” has the meaning as set out in clause 7.1.
“USER” means individually, when in the singular, or jointly, when in the plural, the PROFESSIONAL and the CLIENT.
“LOOKİNWELL.COM”: Means the Company, contracted by USERS through the LOOKİNWELL.COM Platform in order to ease, optimise and maintain the beauty and wellness service contraction by a beauty/wellness PROFESSIONAL and a CLIENT, as well as locate CLIENTs wishing to receive any kind of beauty services by a PROFESSIONAL.
“LOOKİNWELL.COM Platform” or “Platform”: Means any and all systems used by LOOKİNWELL.COM in order to enable a contractual relationship between a PROFESSIONAL and a CLIENT, being, but not limited to, the Services including the website www.lookinwell.com.com.au and the application (“App”).
“PROMOTIONAL CAMPAIGN” means a series of advertisements and promotions that share the same message and ideas to promote LOOKİNWELL.COM and its PROFESSIONALS to a target audience.
2.1. Unless the context otherwise requires:
2.1.1. each gender includes the others;
2.1.2. the singular includes the plural and vice versa;
2.1.3. references to this Agreement include its Schedule;
2.1.4. references to persons include individuals, unincorporated bodies, government entities, companies and corporations;
2.1.5. Clause headings do not affect their interpretation;
2.1.6. references to ‘writing’ or ‘written’ include email or communication by means of the facilities in the Service;
2.1.7. general words are not limited by example; and
2.1.8. references to legislation include any modification or re-enactment thereof.
3. Anti Bribery Compliance
“Bribery Laws” means the Bribery Act 2010 and all other applicable Australian legislation, regulations and codes in relation to bribery or corruption;
3.1. Each Party shall comply with applicable Bribery Laws, including ensuring that it has in place adequate procedures to ensure compliance with the Bribery Laws and shall ensure that:
3.1.1. all of that Party’s personnel;
3.1.2. all others associated with that Party; and
3.1.3. everyone involved to comply with this agreement. "Adequate procedures" and "relevant" statements be construed in accordance with the law of the country concerned corruption.
4. LOOKİNWELL.COM Services
4.1. LOOKİNWELL.COM will offer PROFESSIONALS, at the time of registration and/or on the introduction of new Services, package options including additional services, aside from the main services specified in clause 1.4.
4.1. LOOKİNWELL.COM offers PROFESSIONALS:
4.1.1. the development of a PROFESSIONAL profile on the LOOKİNWELL.COM Platform;
220.127.116.11. the display of images of PROFESSIONAL’s previous work;
18.104.22.168. the automatic issue of scheduling reminders;
22.214.171.124. the dissemination of recommendations of the CLIENTS;
126.96.36.199. the offering of scheduling tools;
188.8.131.52. the production of scheduling reports;
184.108.40.206. photographic services; and
220.127.116.11. the making of promotional campaigns in order to increase the PROFESSIONAL’S visibility.
4.1.2. The PROFESSIONAL is aware that the above services are dependent on the package purchased by the PROFESSIONAL and that the price will vary according to each package. The PROFESSIONAL therefore acknowledges that he will only receive a particular service corresponding to the package chosen.
4.2. Notwithstanding, LOOKİNWELL.COM may, at any given moment and upon prior written notice:
4.2.1. alter the title and the service package scope; and/or
4.2.2. alter the service package prices.
With respect for the purposes of this clause 4.2, unless otherwise stated, 10 days’ notice of the alterations will be given from the date of the notice to the PROFESSIONALS. However, in the event a PROFESSIONAL does not agree with the amendments proposed by LOOKİNWELL.COM, they must submit a request for cancellation of their LOOKİNWELL.COM account, by sending an email to [email]. This is without any additional charge (not including amounts owed to LOOKİNWELL.COM as at the time of cancellation).
4.3. Services rendered by LOOKİNWELL.COM do not, in any event, cover:
4.3.1. in regards to both PROFESSIONALs and CLIENTs, a promise of employment;
4.3.2. in regards to PROFESSIONALS, liability to provide PROFESSIONALS to CLIENTS, when desired;
4.3.3. in regard to CLIENTS, any warranty in respect of the services provided by any PROFESSIONAL.
4.4. USERs agree that LOOKİNWELL.COMs Services are limited to that of an intermediary. Beauty/Wellness Services are not bought or sold by of from LOOKİNWELL.COM. They are bought by CLIENTS from PROFESSIONALS and sold by PROFESSIONALS to CLIENTS. LOOKİNWELL.COM is not liable to any USER for the acts or omissions of any other USER.
5. Limitation of Liability
5.1. Nothing in the Terms shall exclude or in any way limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
5.2. If you are dissatisfied with the LOOKİNWELL.COM Services, or the terms of the Terms, your only remedy under the Terms shall be to discontinue use of the Services. /
5.3. Other than as set out in the two paragraphs immediately above, we shall not be liable in contract, tort (including negligence), for breach of statutory duty, misrepresentation, or otherwise for any loss or damage whatsoever arising from or in any way connected with the Terms
5.4. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LOOKİNWELL.COM OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF SALES OR BUSINESS, LOSS OF PROFITS, LOSS OF AGREEMENTS OR CONTRACTS, LOSS OF ANTICIPATED SAVINGS, LOSS OF OR DAMAGE TO GOODWILL, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER ECONOMIC LOSS (EVEN WHERE WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE), RESULTING FROM: LOSS OF SUCH INFORMATION OR LOSS EVEN IF ADVISED:
5.4.1. THE USE OR THE INABILITY TO USE THE SERVICES;
5.4.2. PROFESSIONAL’S SERVICES FACILITATED BY THE SERVICES PROVIDED BY LOOKİNWELL.COM OR ANY INTERACTIONS BETWEEN USERS, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION TO USER STALKING, HARASSMENT, ACTS OF PHYSICAL VIOLENCE OR DESTRUCTION OF PERSONAL PROPERTY) OR ANY DISPUTE WITH ANY USER;
5.4.3. STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE;
5.4.4. ANY UNAUTHORISED ACCESS TO OR ALTERATION OF THE SERVICES OR THE USER DATA OR TRANSMISSIONS; OR
5.4.5. ANY OTHER MATTER RELATING TO THE SERVICES.
5.5. In the event that any limitation or exclusion of liability in the Terms is not enforceable, then LOOKİNWELL.COM shall not be liable to a USER for more than £200 in aggregate in respect of matters arising out of any individual contract for PROFESSIONAL Beauty/Wellness Services that was facilitated via the LOOKİNWELL.COM Platform.
5.6. Each of the provisions of this clause 5 shall be construed separately and independently of the others.
5.7. This clause shall survive the termination or expiry of these Terms.
6. Usability and Availability
6.1. By choosing to use the LOOKİNWELL.COM Platform, USERS acknowledge that the Terms shall be subject to the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English courts.
6.2. We will make reasonable efforts to keep the LOOKİNWELL.COM Services available at all times, except for:
6.2.1. planned downtime (of which we will endeavour to provide at least 8 hours prior notice); or
6.2.2. any unavailability caused by circumstances beyond our control, including but not limited to, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems or Internet service provider failures or delays.
6.3. We may change, modify, suspend, or discontinue all or any part of the Services at any time, with or without reason. // // //
6.4. LOOKİNWELL.COM is not responsible for the quality of the internet connection required to have the Services working on a smartphone, computer, tablet or other electronic device.
6.5. LOOKİNWELL.COM is not responsible for any USER content and whilst LOOKİNWELL.COM will use all reasonable methods to remove inappropriate content in a reasonable time frame LOOKİNWELL.COM is not responsible for any delay in doing so.
6.6. Whilst LOOKİNWELL.COM will take all the appropriate technical and organisational measures to prevent against unauthorised or unlawful processing of personal data and against accidental loss, destruction of or damage to personal data, we cannot warrant that the Services will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code.
6.6.1. Additionally, LOOKİNWELL.COM will not be held liable for any harm that might stem from the violation of these measures by third parties that use public networks or the internet, circumventing mechanisms to restrict access to user information. //
6.7. Concerning the security and privacy of data registered on the Services, LOOKİNWELL.COM states that the password and all the data that the USERS enter on the Platform are fully protected by encryption technology. The USER is fully responsible for the confidentiality and use of their password and identity.
6.8. LOOKİNWELL.COM will not be liable for any damage or loss of USER equipment caused by failures in the LOOKİNWELL.COM Platform or its suppliers systems, server or caused by third party conduct.
7. Registration and the USER’s account
7.1. When registering for use of the Services, the USER agrees to provide true, accurate, current and complete information as prompted by the Services’ registration process and as requested from time to time by LOOKİNWELL.COM (such information, "Registration Data"). // //
7.1.1. USERS are allowed to, through the LOOKİNWELL.COM Platform, link to third-party application accounts, such as Facebook, Twitter and Instagram, either on creation of the USER’S account or at future authorisation and/or upgrade. // //
18.104.22.168. By granting LOOKİNWELL.COM access to third-party accounts, the USER acknowledges that:
22.214.171.124.1. LOOKİNWELL.COM may access, deliver and store (if applicable) any content that the USER has provided and stored in his third-party account, so that it is available through his account, including and without limitation to any friends lists; and
126.96.36.199.2. LOOKİNWELL.COM may present and receive additional information in its third-party accounts.
7.2. The USER acknowledges that LOOKİNWELL.COM maintains an absolute discretion to reject a USER’s registration after the submission of the requested documentation. //
7.3. The USER account/profile of every USER is personal to that USER and not transferable. Blocked USERS are not allowed to create new profiles or accounts. //
7.4. Prior to registration LOOKİNWELL.COM will request, where applicable:
7.4.1. personal and professional documentation from the PROFESSIONAL in order to register him and may, at any time, request additional documentation that may be necessary; and
7.4.2. USER documentation, including but not limited to, company registration number, identity card number and proof of address, as well as bank details.
7.5. LOOKİNWELL.COM reserves the right to use any information reasonably necessary for the verification of the identity of the USERS in order to optimise the Platform activities, and USER consents to such use of such information.
7.6. Once registration has been accepted, a username and password will be created and supplied to the USER in order to provide access to the Services.
7.7. LOOKİNWELL.COM will not be liable for any damage that may result in the dissemination of the USER’S password to third parties. The USER will be entirely and solely held liable for this.
7.8. The USER authorises LOOKİNWELL.COM to use his personal data in order to enable the contact between the PARTIES.
7.9. LOOKİNWELL.COM reserves the right to withhold personal information that is necessary for security or the maintenance of LOOKİNWELL.COM reputation.
7.10. The USER acknowledges that any recipient of a USER’s personal information may disclose confidential information in confidence to a professional adviser of the recipient or if it is required to do so by law, regulation or order of a competent authority.
7.11. The USER agrees that the internet is not 100% safe or free of intrusions, and hereby acknowledges that LOOKİNWELL.COM shall not be responsible for information theft through illicit means.
7.12. LOOKİNWELL.COM reserves the right to disable, temporarily or permanently, the USER and/or their advertisements which are untruthful, defamatory, abusive, offensive, critical of LOOKİNWELL.COM, or that violate any legal provision in force.
7.14. The USER acknowledges that if their account is blocked, LOOKİNWELL.COM, as an intermediary between USERS, is obliged to notify such blocking to any other USER in contact with or requesting contact with the USER. //
7.15. LOOKİNWELL.COM has an internal policy for the evaluation of its USERS, with a team focused on complaints from other USERS and assures the USERS that, except as requested by law, no personal information will be disclosed from those who complain and, therefore, LOOKİNWELL.COM is not obligated to justify to the blocked USER about his inactivity when founded on complaint, except as requested by law.
7.16. With USERS who request cancellation of their registration or who were blocked due to violation to these Terms of Service, information relating to their account will be retained and stored by LOOKİNWELL.COM in accordance with applicable laws.
7.17. The USER is granted the right to request, at any time, his account cancellation. To do so, a USER must provide LOOKİNWELL.COM with a written notification sent via email/Website to firstname.lastname@example.org stating his full name and registration details with a request to cancel his account.
8. The purchasing of Beauty/Wellness Services from a PROFESSIONAL
8.1. LOOKİNWELL.COM solely provides a platform to connect PROFESSIONALs and CLIENTs and serves only as a intermediate to facilitate the provision of Beauty/Wellness Services. // // // //
8.2. The PROFESSIONAL acknowledges that the Services provided by LOOKİNWELL.COM have a cost, already agreed and accepted by PROFESSIONAL at the time of registration on the LOOKİNWELL.COM website. However, in the event a PROFESSIONAL does not agree with the amendments proposed by LOOKİNWELL.COM, they must submit a request for cancellation of their LOOKİNWELL.COM account, by sending an email to [email]. This is without any additional charge (not including amounts owed to LOOKİNWELL.COM as at the time of cancellation).
8.4. PROMOTIONAL CAMPAIGNS on LOOKİNWELL.COM
LOOKİNWELL.COM, in agreement with its PROFESSIONALS, can offer special promotions on specific services. Please note that all the services booked with a special promotion on LOOKİNWELL.COM can be booked only once per client.
8.5. Through the LOOKİNWELL.COM Platform, the PROFESSIONAL must provide, among other things:
8.5.1. their availability;
8.5.2. how they receive clients (if they makes house calls and/or in a salon/parlour);
8.5.3. the location where they want to provide the services and/or the address of the salon/parlour;
8.5.4. personal data for verification of personal information;
8.5.5. a personal photograph;
8.5.6. a description of Beauty/Wellness Services provided;
8.5.7. price of services;
8.5.8. photographs of previous services that the PROFESSIONAL has completed. The Photographs provided should be representative of the services the PROFESSIONAL provides;
8.5.10. bank information for receipt of prepaid services.
8.6. Through the LOOKİNWELL.COM Platform, the CLIENT may chose, through options previously made available by LOOKİNWELL.COM, the following:
8.6.1. the Clients desired Beauty/Wellness Service;
8.6.2. the region where he would like to be receive the service; and
8.6.3. the PROFESSIONAL. Addendum: [Additional? – time/date etc)
8.7. A CLIENT can book through the LOOKİNWELL.COM Platform up to 3 (three) hours before the Beauty/Wellness Service is to be provided.
8.7.1. If a USER does not attend a Beauty/Wellness Service booked through the LOOKİNWELL.COM Platform they will not be charged. //
8.7.2. The PROFESSIONAL is responsible for informing LOOKİNWELL.COM if a CLIENT does not attend by means of the LOOKİNWELL.COM Platform. In the event that LOOKİNWELL.COM discovers any type of fraud in the use of this process, the PROFESSIONAL will be charged for the services wrongfully cancelled.
8.7.3. The PROFESSIONAL shall meet its obligations to the CLIENT to provide a right to cancel in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8.8. The PROFESSIONAL is obliged to meet the reservations made by the CLIENT, in the exact terms indicated on the LOOKİNWELL.COM Platform, in periods when the PROFESSIONAL is declared free on the LOOKİNWELL.COM Platform, without giving priority to any other type of schedule received by other means and / or prioritise the fixed CLIENTS hall, to arriving at the first location, among others.
8.8.1. LOOKİNWELL.COM shall not be held liable where:
188.8.131.52. the PROFESSIONAL has already filled the time that the client desires;
184.108.40.206. the PROFESSIONAL has already scheduled directly with the CLIENT;
220.127.116.11. the PROFESSIONAL has declared he is free on a specific day and time on Platform, but is actually busy and this has not updated the LOOKİNWELL.COM Platform.
8.9. LOOKİNWELL.COM will not be held liable for the maintenance of the PROFESSIONALs schedule. //
8.10. As part of the Services, LOOKİNWELL.COM offers to PROFESSIONALS the possibility to send SMS messages, application-push messages and emails to CLIENTS, for various reasons, including reminders of upcoming bookings.
8.10.1. 8.10.1. By accepting clause 8.9, the CLIENT accepts to receive these messages and the PROFESSIONAL acknowledges that they are obliged to adhere to its CLIENTS' preferences expressed to PROFESSIONAL regarding these notifications.
9.1. Client can pay for the beauty products
9.2. Payment info are confidential
10. Recommendations and reviews
10.1. CLIENTS can post, at no cost on the LOOKİNWELL.COM Platform, reviews concerning the Beauty/Wellness Services provided by a PROFESSIONAL ("Reviews").
10.1.1. Reviews must:
10.1.1.1. Be based on concrete facts;
10.1.1.2. Be fair and objective;
10.1.1.3. Not contain any type of content that might be considered as defamatory, offensive, abusive, infringing intellectual property rights or illegal.
10.1.2. Reviews that violate the conditions set out in clause 10.1.1 will not be published or will be deleted without prior notice to the USER. Reviews are personal opinions of USERS and do not represent the opinion of LOOKİNWELL.COM. //
10.1.3.B comments by sending all kinds of users deemed to have been transferred to lookinwell.com my license rights. Lookinwell.com Reviews reserves the editing or publishing rights. //
10.1.4. Any attempt by a CLIENT or PROFESSIONAL to provide self-recommendation is prohibited, as is any other attempt to try to distort Reviews for that USER’S own gain or that of others.
10.2. It is prohibited to put on the LOOKİNWELL.COM Platform any type of advertising material regarding Beauty/Wellbeing Services or any other type of service or goods without the written consent of LOOKİNWELL.COM.
11. Parties Relationship
11.1. lookinwell.com it will only mediate between the platform users. lookinwell.com, the employment relationship other than brokerage service is committed to trying to be exempt.
11.2. Nothing in this agreement is intended to, or shall be deemed to, establish any employment relationship, partnership or joint venture between any of the Parties, constitute any Party the agent of another Party, or authorise any Party to make or enter into any commitments for or on behalf of any other Party.
11.3. Each Party confirms it is acting on its own behalf and not for the benefit of any other person.
12.1. This Agreement will be effective from the time a USER registers on the Service until cancellation of their account.
13. Intellectual Property
13.1. substances which are subject to these conditions, all kinds of lookinwell.com logos, trademarks, such as revocable, non-exclusive, transferable license. Commercial use in connection with the use of the Services, all beauty-health services offered through lookinwell.com platform is under lookinwell.com scope. Notwithstanding such permitted uses and license, the USER acknowledges that all derivative designs and artwork, which use the Company’s logo or any other Company Intellectual Property Rights, are the sole property of LOOKİNWELL.COM. //
13.2. USERS are clearly prohibited from, distributing, modifying, and exhibiting any work derived by any form from the use of the content of this Platform or by the materials conveyed on it.
13.3. We are constantly working on ways of improving Lookinwell.com. // // // //
13.4. It is forbidden to use any automated system or software to extract, scrape, spider, resell, copy, reproduce or modify any data from the LOOKİNWELL.COM Platform without the express consent of LOOKİNWELL.COM seen that such practices do not find legal support in the current legislation.
13.5. You also hereby grant LOOKİNWELL.COM a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, distribute, reproduce, modify, adapt, publicly perform, publicly display and make derivative works of such USER content in connection with the Services and any services or products affiliated with the Services, regardless of the form of media used or of whether such services or products now exist or are developed in the future. This license exists only for as long as you elect to continue to include such content on the LOOKİNWELL.COM Platform and will terminate at the time such Content is removed from the Services by you or by LOOKİNWELL.COM.
14.1. Users, or him, from the hosts, employees, claims arising from joint, losses, liabilities, costs, liabilities and expenses are liable to compensate, including licenses. This regulatory compensation is not limited to but includes:
14.1.1. the USER use of and access to the Services;
14.1.2. Beauty/Wellness Services facilitated by the Services or any interaction between the USER and another USER;
14.1.3. the USER violation of any term of these Terms of Service;
14.1.4. the USER violation of any rights of a third party, including without limitation any copyright, intellectual property, or privacy right; or
14.1.5. any third- party claims or damages relating to death, personal injury or emotional distress arising from or related to use of the Services. This defence and indemnification obligations will survive the termination of this Agreement and the use of the Services.